FAQs
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frequently asked question
We ship worldwide with the exception of, Russia, Venezuela, Ukraine, and Cuba. If you would still like to order, please email the team so we can look for a solution. Please be aware that additional taxes/duties may apply on orders. Please read our Shipping page for more information.
International orders may be subject to customs or import duties once the order reaches its destination country. Unfortunately, we do not cover the cost of import duties and taxes and therefore every buyer has to assume responsibility for these potential additional costs. As import duties and taxes vary from country to country, we recommend you to contact your local customs office for more information before placing an order.
Our Gold, Sliver and Pearl jewellery is non-corrosive, which means you can wear your Lavue Studio jewelry in water. However, remember that gold is still delicate and should be cared for appropriately, particularly as it may lose its shine with extreme water exposure.
Please review our quality material page
Our ring sizes are industry standard, so knowing your regular sizing will help you choose the best fit for you. If you aren’t sure, visit our size Chart for more information on how to determine your measurements.
Given the made-to-order nature of our products (and our sustainable choice not to use a warehouse), Lavue Studio can only accept returns on unworn necklaces and bracelets. Returns must be without scratches or signs of wear, in the original packaging with everything inside.
For hygienic reasons, we cannot accept returned earrings. If you need to make a return request, contact info@lavuestudo.co within 5 days of receiving your order, and we will arrange from there.
Please read our Shipping page for more information.
Free Shipping?
We offer free standard shipping on all orders over $150 or more.